MULTI-FUNCTION SHARED SERVICES

Standardising end-to-end business processes to improve your organisation's service delivery to internal and external customers

In the Chair:

Nina Michels-Kim Director of European Operations

IMA EUROPE

Event Summary:

In the current financial turmoil the CFOs are looking at options to manage cash better, bring down costs and find additional cash to fund the company's operations. Managing changes is pivotal to move from having a single process to multiple processes in shared services. Multi-Function Shared Services Centre models provide companies with the opportunity to successfully standardise global end-to-end business processes, enhance economies of scale and accelerate knowledge sharing throughout your organisation to adapt rapidly to changes. Globalisation is the driving force behind the development of the next generation of shared services; Multi-Function Shared Services Centre.

Today we see structural changes where the SSO move up the value chain by integrating treasury as a function in a multiple shared services centre. This is a shared services model that combines several functions such as IT, Financial Services, HR Services and Global Supply Chain into a single shared services solution. By capitalising on the strengths of human resources it is possible to maximise human capital in multiple function shared services. A process-oriented shared services support the treasury function to successfully optimise working capital through O2C and P2P. With a collaborative approach, multi-disciplinary teams are able to design a working capital programme that captures the end-to-end process from receivables to payables. Banks act as service providers enabling the corporate to move around cash and find flexible win-win scenarios with trading partners through supplier financing.

This exclusive Multi-Function Shared Services Centre Forum will bring a global perspective on shared services to achieve higher performance strengthening your organisation's financial position in a volatile business environment. Our cross-industry speaker panel will provide your company with the best strategies to master governance and process ownership in a Multi-Function Shared Services Centre to successfully manage relationships with internal and external customers and find strategies to add value to your shared services. 

This event will tackle key issues such as:

• Capitalising on Change Agents to transform business processes & systems in a modern organisation
• How do you manage changes to guide your people in the direction towards organisational transformation?
• Examining the role of multi-function shared services to drive integration in Mergers & Acquisitions
• Globalising your company's end-to-end business & working capital processes to manage transition from single process to multiple processes in shared services
• Building strategic partnerships with BPO service providers to master your company's supplier financing
• Centralising global end-to-end business processes to accelerate knowledge sharing throughout your organisation
• Establishing collaborative coalitions to manage your company's organisational transformation
• Creating a supply chain finance platform to integrate SSO with treasury and purchasing
• Examining current status and future initiatives to deploy SEPA payments across the European Union
• How do you move from having a single process to multiple processes in shared services?
• Examining pro's and con's to establish an offshore shared services centre
• Designing a change management programme to manage the human dimension to set up multiple function shared services

Target audience and Job titles:

Presidents, Chief Executive Officers, Chief Financial Officers, Vice Presidents, Directors and Heads within:

• Global Business Services
• Working Capital Management
• Corporate Treasury
• Global Transaction Processing
• Corporate Finance
• Change Management
• Cash Management and Banking Services
• Treasury & Payment Systems
• Group Treasury
• Back Office - Cash Management
• European Shared Services
• Payment Factory
• Supplier Financing
• Treasury Operations and Payment Factory
• Group Financial Shared Services
• Financial Shared Services
• Global Financial Shared Services
• Finance EMEA
• Accounts Payable
• Accounts Receivable
• Inventory Management
• Enterprise Services
• Controllers
• Dealers
• Analysts
• Consultants